WHAT IS THE RETURNS PROCESS?
We are pleased to be able to offer Free Returns if your product is faulty or if you were shipped the wrong product. Simply call our friendly Customer Service team on who will take you through our returns process!
Returns will be charged at $8 for change of mind exchanges requiring a different size or style.
Steps to return your product:
- Call 1800 132 780 and speak to our friendly Customer Service Crew!
- Advise them that you wish to return your product and state your reason for return (Incorrect Size, Faulty Goods or simply not satisfied).
- In order for us to accept your return you must return the items within 10 days of purchase and make sure that your Mossimo product is in original condition, in the packaging with the labels attached and not worn (unless of course you are returning because they are faulty). If the products are returned to us worn or not in their original packaging we will send them back to you without a refund.
- Be ready with your Order Number which can be found on your 'Order Confirmation Email' or on your 'Packing Slip' that was sent with the goods. The Order Number has nine digits and sits to the left of the Order Date on the Order Confirmation Email.
- Then advise your full contact details as well as your original payment method so that we can validate the order and process the return.
- If you are returning because you have the wrong size - you will be issued an online store credit in your account and you simply go in and purchase the correct size.
- If you are returning because the product is faulty then you can be issued a store credit to purchase another item or get a full refund on your original payment method if the goods are deemed faulty by our Quality Control team.
- We are not required to refund on change of mind, but we will offer an exchange or store credit.
- If you choose to get a refund then you can expect to see the refund back on your statement within two weeks of us receiving your goods.
- How do you send your Mossimo product back to us for a return? Once you've spoken with our Customer Service team and you have your RA number (Returns Authorisation), please fill out the Returns Form which was included with your order and affix the Reply Paid sticker to your parcel and post in an Australia Post red mailbox. This is of course at no cost to you! Please remember to write your RA number on the outside of your parcel!
Return to Store
- If you live in Melbourne, Sydney or Perth, take your product and proof of purchase to a Mossimo Store for a credit note or refund.
- Regional areas and areas without a Mossimo store – call Customer Service and use Reply Paid mail for your exchange/return.
REFUNDS, EXCHANGES & RETURNS
We are not required to provide a refund or replacement if you change your mind, but if items are returned within 10 days of purchase we will offer an exchange or a store credit providing the following conditions are met:
- Items returned to the store with the original receipt within 10 days of purchase.
- Items must be in original condition, as purchased, with all labels/tickets attached.
- Garments must not have been worn.
- Full details provided including name, address and contact details to maintain the integrity of the transaction.
You can choose a refund or exchange if an item has a major problem.
This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is significantly different from the sample or description.
- Doesn't do what we said it would, or what you asked for and can't be easily fixed.
Please keep a copy of your original receipt for proof of purchase.